To expedite the resolution process, we kindly request you to perform the following basic troubleshooting steps:

1. Check for Windows Updates:

   • Use the search bar located at the bottom left corner of your Windows screen.
   • Search for "Windows Update" and check for any pending updates.
   • Please note that it’s the client’s responsibility to ensure all recommended updates are installed monthly, as per our Service Level Agreement (SLA).

2. Restart Your Machine:

   • Once all updates have been downloaded and installed, please restart your computer.

If the issue persists after completing these steps, please reply to this email with more details about the specific problem you're encountering.

We appreciate your understanding and cooperation.